1. Nature of Services
FLEMING COLLECTIVE LLC provides custom engineering, advisory, and software development services. Because deliverables are tailored to each client and require allocation of specialized resources, refunds are evaluated on a case-by-case basis according to the conditions described below.
2. Refund Eligibility
A refund of unused, prepaid fees may be considered when:
- FLEMING COLLECTIVE LLC has not commenced the work covered by the prepayment.
- FLEMING COLLECTIVE LLC is unable to begin or complete agreed-upon work due to its own material failure that remains uncured following written notice.
- Both parties mutually agree in writing to terminate an engagement and identify a refund amount commensurate with work not yet performed.
3. Non-Refundable Items
The following are not eligible for refund:
- Services that have already been performed or delivered.
- Time, labor, or resources committed to a client engagement during the period prior to a refund request.
- Third-party costs, licenses, infrastructure charges, or pass-through expenses incurred on behalf of the client.
- Discovery, research, planning, and architecture work completed in good faith.
4. Refund Process
Refund requests must be submitted in writing to support@flemingcollect.com and include the engagement reference, the basis for the request, and any supporting information. FLEMING COLLECTIVE LLC will review the request and respond within a reasonable time. Approved refunds are issued through the original payment method where practicable.
5. Limitations
Total refunds shall not exceed the amount actually received by FLEMING COLLECTIVE LLC for the specific portion of services that qualifies under this policy. Refunds do not extend to consequential, incidental, or indirect damages.
6. Dispute Resolution
The parties agree to attempt in good faith to resolve any dispute relating to fees, refunds, or service delivery through direct discussion at the senior management level. If resolution cannot be achieved within thirty (30) days, the dispute shall be addressed in accordance with the governing law and jurisdiction provisions of our Terms & Conditions.
7. Contact
All refund-related correspondence should be directed to FLEMING COLLECTIVE LLC at support@flemingcollect.com or by mail to 1735 Market Street, Suite A, Philadelphia, PA 19103, USA.